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Returns

Returns

1. Can I return an item for exchange?

- We do exchange clothing and damaged items only.


- For clothing, we will exchange an item only if the size is not correct. In that case, we will do the exchange for an item of the same model of the correct size. You will have to send back the item (you will have to pay the shipping fees) to be exchanged. To receive a return authorization, please contact us within 15 days after you receive the shipment. If we do not have the size requested we will provide a store credit equal to the value of the original item.

-If the package arrives damaged, send back the damaged items and we'll exchange them, or proof that the item is damaged. You have one month after the date of the transaction to declare a broken item. To receive a return authorization, please contact us.

 

2. Can I return an item for refund?

- No sorry, all sales are final.

 

3. What is the address to return an item?

- All returns must be authorized before you send back the items. Please contact us to receive a return authorization. We will give you the address for the return and the return instructions by e-mail.

 

4. What if I give you an incorrect shipping address?

In this case your package will probably be returned to us. Be sure to enter your complete address when you place your order (including your apartment number). If a package is returned to us because you gave us an incomplete or invalid address, you will be charged additional shipping fees for the return. Those are fees that are charged to us by the carrier when your package is returned.

 

Billing


1. What kind of payment do you accept?

- We accept all major credit and debit cards.

 

2. In which currency my card will be charged?

-In Australian dollars 

3. Is the sale final?

Yes, all sales are final.

 

 

 

Spray Paint

 

1. Is there a minimum order for Spray Paint?

No, there is no minimum order!

 

2. Where can you ship the Spray Paint?

We are now shipping paint Australia Wide

 

3. Do you substitute colors?

We try to keep the online inventory as exact as possible, but it is possible that we sold out of a color during the day. If it happens, we will substitute the missing color with the closest color available to not delay your order.

 

4. How do you ship Spray Paint?

All spray paint orders will be shipped with 

 

5. Can you deliver Spray Paint to a PO Box?

No, sorry we can't ship spray paint to PO Boxes.

 

 

 


Wholesale

 

1. Do you wholesale graffiti supplies?

- Yes! We provide wholesale pricing for large consistent customers. Please contact Gethin for more information. Gethin@playstate.com.au

 

2. How can I sell my products to you?

- We are always looking for new products. Please contact us here.


Contact Us


1. How can I contact you?


If your question was not answered on this FAQ page, you can contact us here.

The support email address is: gethin@playstate.com.au